Benefits:

401(k)
Bonus based on performance
Competitive salary
Free food & snacks
Opportunity for advancement
Paid time off
Training & development

Job Summary
The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Responsibilities

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process
Processes change to existing accounts and policies
Serves as a liaison on behalf of the customer between the agency and various business partners
Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
Schedules appointments with existing or prospective customers for agency employees

Qualifications

Demonstrated customer service experience
Effective communication skills
Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
Solid knowledge and understanding of basic mathematical skills·

Compensation: $42,000.00 - $80,000.00 per year

Join Our Team. Bring Your Dreams.

We are looking for Team Members to be Sales Specialists, Family Risk Advisors and Customer Service Reps.

Team Member Career

Are you passionate about making a positive difference and having a meaningful impact on the lives of people in your community? We are always seeking talented, motivated individuals to join our team.

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.

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Property/Casualty, and/or Life licenses are required to sell. Do you currently hold any of these licenses?*

Not all of our customers speak English. To provide exceptional customer service, we value bilingual employees who are able to speak with customers in their own language. Are you fluent in any language in addition to English*

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I was referred to this position by a current employee

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Benefits of working as an Independent Insurance Agent

Opportunity to Become an Agency Owner

Continuous Development

Outstanding earnings potential

Learn The Business From The Ground Up

Make a positive impact

Inspire, protect and restore the dreams of people around you